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All-new edition of the most widely recommended assertiveness training book helps readers develop more effective self-expression with detailed procedures, examples, stories and exercises. The ninth edition has been completely revised and updated to include:
- new material on assertive expression in email and social networks
- what to do when assertiveness doesn't work
- anger expression
- persistence
- treatments for social anxiety
- giving and receiving criticism
- facial expression research
- social intelligence
- personal boundaries
- components of assertive behavior
- and recent brain research
